Shipping Policy

At Carry Line, we are committed to delivering your order safely, efficiently, and within the estimated delivery period.

This Shipping Policy explains how we process, prepare, and ship orders placed through carryline.shop, including our shipping locations, delivery methods, estimated timeframes, and general shipping procedures for customers within the United States.

Shipping Country

Carry Line currently ships exclusively within the United States.

We deliver to verified residential and commercial addresses where our shipping partners provide delivery services.

If your address is not supported or available during checkout, we may be unable to process or deliver your order to that location.

Currency

All prices displayed on carryline.shop, including product prices and applicable taxes, are listed in United States Dollars (USD).

If payment is made using another currency, your bank or payment provider may apply its own exchange rate, international transaction fee, or currency-conversion charges.

Shipping Charges

Carry Line currently offers free standard shipping on all orders within the United States.

Customers will not be charged a separate shipping fee for eligible orders. The applicable shipping cost will be displayed as $0.00 / Free Shipping during checkout.

Carry Line reserves the right to introduce or modify shipping options or charges for special delivery services, expedited shipping, or other shipping methods that may be offered separately in the future. Any applicable additional shipping charges will be clearly displayed before you complete your purchase.

Order Processing and Delivery Timeframes

Our fulfilment process is designed to ensure that each order is properly verified, carefully packaged, and prepared for shipment.

Please review our standard shipping schedule:

• Order Cut-Off Time: 5:00 PM (GMT -5:00), Monday–Friday. Orders placed after the cut-off time will be processed on the following business day.
• Processing Time: 1–2 business days, Monday–Friday. During this period, orders are verified, packed, and prepared for shipment.
• Transit Time: Approximately 3–5 business days after the order has been shipped.
• Estimated Total Delivery Time: Approximately 4–7 business days from the date the order is placed.

Order processing, business operations, and shipments take place on business days from Monday through Friday, excluding weekends and applicable United States public holidays.

All delivery timeframes are estimates and should not be considered guaranteed delivery dates.

Shipping Carriers

Carry Line may use reliable shipping carriers and delivery services based on the destination and requirements of your order.

Once your order has been shipped, you will receive a shipping-confirmation email containing the available tracking information so you can monitor your package while it is in transit.

Shipment Tracking

After your order has been dispatched, we will send a shipping-confirmation email containing your shipment details.

When tracking is available, the email will include a tracking number that you can use to monitor your package during the delivery process.

Please allow approximately 24–48 hours after dispatch for the tracking information to become active or update in the shipping carrier's tracking system.

Shipping Address and Customer Responsibility

Customers are responsible for providing complete and accurate contact and shipping information when placing an order.

Please carefully verify the following information before completing your purchase:

• Full name
• Shipping address
• Apartment, suite, or unit number, where applicable
• City, state, and ZIP code
• Email address
• Phone number

Before Shipment

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to correct the information before your order is dispatched.

After Shipment

Once an order has been transferred to the shipping carrier, we may no longer be able to change the shipping address or redirect the package.

Carry Line is not responsible for delivery delays, failed deliveries, returned shipments, or additional expenses resulting from incorrect or incomplete information provided by the customer.

Change of Mind

We understand that customers may occasionally change their minds after placing an order.

If you wish to cancel your order, please contact Carry Line as soon as possible. We will make reasonable efforts to cancel the order before it is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be handled according to the terms stated in our Return and Refund Policy.

Applicable return-shipping expenses or other charges may apply depending on the circumstances of the return.

Shipping Delays and Delivery Issues

Although we work with our shipping providers to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances outside our reasonable control, including:

• Severe weather conditions
• Transportation disruptions
• Shipping-carrier operational delays
• High shipping volumes during holidays or peak seasons
• Natural disasters
• Other unforeseen circumstances

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

If your shipment is significantly delayed, please contact our customer-support team so we can assist you with checking the status of your order.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us review your request, please provide:

• Your order number
• Clear photographs of the item received
• Photographs of the shipping package and packaging materials, where applicable
• A brief description of the issue

After reviewing your request, we will provide an appropriate resolution according to our Return and Refund Policy.

Missing or Delivered Packages

If the tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

• Check around the delivery location.
• Ask household members or neighbours.
• Contact the shipping carrier for additional delivery details.

If you are still unable to locate the package, please contact the Carry Line support team. We will assist you in reviewing the shipment and, where possible, communicate with the shipping carrier regarding the issue.