Return & Refund Policy

At Carryline, we want customers to feel confident when purchasing handbags from our online store. This Return & Refund Policy explains the conditions under which returns and refunds may be requested, how the process works, and what customers can expect at each stage. We believe in fair and transparent policies that protect both our customers and our business while setting clear expectations.

By placing an order on Carryline, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

Eligibility for Returns

Returns may be accepted only under specific conditions. To be eligible for a return, the handbag must be unused, unworn, and in the same condition in which it was received. Items should be returned with original packaging, tags, and any included accessories. Returns that show signs of use, damage caused after delivery, or alteration may not be eligible for approval.

Customers are encouraged to inspect their order promptly upon delivery and contact us as soon as possible if there is a concern regarding the condition or accuracy of the item received.

Timeframe for Return Requests

Return requests must be submitted within a reasonable period after the delivery date. The exact return window is communicated on our website and may vary depending on the product or location. Requests submitted after the stated timeframe may not be accepted.

The return request date is determined by the time we receive the customer’s initial contact regarding the return, not the date the item is shipped back.

Non-Returnable Situations

Certain situations may make a return ineligible. This can include items returned without prior approval, items damaged due to misuse or improper handling, or items returned outside the allowed timeframe. We reserve the right to refuse returns that do not meet our policy requirements.

For hygiene and safety reasons, some products may be marked as non-returnable, and such information will be clearly stated on the product page when applicable.

Return Window
Returns are accepted within 7 days of delivery. Only new, unused items in original condition are eligible for return.

Return Request and Approval Process

To initiate a return, customers must contact Carryline through the official support email and provide their order details along with a clear explanation of the reason for the return. In some cases, customers may be asked to provide photos or additional information to help us assess the request.

Once the return request is reviewed, customers will be informed whether the return has been approved. Approved returns will include instructions on how and where to send the item. Items returned without authorization may not be processed.

Return Shipping Responsibility

Unless otherwise stated, customers are responsible for return shipping costs. Shipping fees paid at the time of purchase are generally non-refundable. Customers are advised to use a trackable shipping method when returning items, as Carryline is not responsible for returns lost during transit.

If a return is approved due to an error on our part, such as receiving the wrong item or a confirmed defect, return shipping arrangements will be addressed accordingly.

Refund Processing and Timeline

Once a returned item is received and inspected, we will notify the customer regarding the status of the refund. If the return meets our policy requirements, the refund will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider and financial institution. While we process approved refunds promptly, it may take several business days for the refunded amount to appear in the customer’s account.

Partial Refunds and Adjustments

In certain situations, partial refunds may be issued. This may apply if an item is returned in a condition that differs from its original state or if parts of the original order are missing. Any refund adjustments will be communicated clearly to the customer with an explanation.

Exchanges

Carryline does not guarantee direct exchanges. If a customer wishes to receive a different item, they may be advised to place a new order after the original item has been returned and approved. This helps ensure accurate inventory management and order processing.

Chargebacks and Payment Disputes

Customers are encouraged to contact Carryline directly before initiating a chargeback or payment dispute. Chargebacks initiated without prior communication may delay resolution and can result in additional review. We are committed to resolving concerns fairly when given the opportunity to assist.

Policy Limitations and Fair Use

This Return & Refund Policy is designed to prevent misuse while remaining fair to genuine customers. Repeated or excessive return requests may be reviewed individually, and Carryline reserves the right to limit or refuse future returns in cases of suspected policy abuse.

Policy Updates

Carryline may update this Return & Refund Policy from time to time to reflect operational changes, legal requirements, or customer feedback. Updated versions will be published on our website and will apply to future orders.

Contacting Us for Return or Refund Questions

If you have questions about returns, refunds, or eligibility, we encourage you to contact us before taking action. Our support team will provide clear guidance based on this policy and your specific order details.

Business Details

Business Name: Carryline
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@carryline.shop
Business Address: 5818 Pecan Park, Hitchcock, TX 77563, United States