Shipping Policy

At Carryline, we aim to provide a clear and reliable shipping experience so customers know what to expect after placing an order. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information about timelines, responsibilities, and possible delays. We believe transparency is essential to building trust, especially in online shopping, and we encourage customers to read this policy carefully before completing a purchase.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

Once an order is successfully placed and payment is confirmed, it enters our processing stage. Order processing includes order verification, quality checks, packaging, and preparation for shipment. Processing times may vary depending on order volume, product availability, and operational factors.

Customers should note that processing time is separate from shipping time. Orders are not shipped on weekends or public holidays. If an order is placed outside of business hours, it will be processed on the next business day.

1. Shipping Summary (United States)

To ensure clarity for Google Merchant Center and our customers, here are our standard delivery terms:

Total Estimated Delivery Time: 4 – 9 Business Days.

Order Cut-off Time: 2:00 PM (GMT-05:00) Eastern Standard Time (New York).

Handling Time: 1 – 2 Business Days (Monday – Friday).

Transit Time: 3 – 7 Business Days (Monday – Friday).

Shipping Methods and Carriers

Shipping methods and carriers are selected based on destination, order size, and logistical considerations. The available shipping options are displayed during checkout. Estimated delivery timelines are provided for reference purposes only and may vary due to factors outside our control.

Carryline does not guarantee delivery dates. Shipping carriers operate independently, and delays caused by weather conditions, customs inspections, or carrier-related issues are not within our direct control.

Shipping Costs and Fees

Shipping fees, if applicable, are calculated and displayed during checkout before the customer completes payment. Shipping costs may vary based on destination, order value, package weight, and selected shipping method.

Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated. These charges are determined by local authorities and are not controlled by Carryline.

Order Tracking and Delivery Updates

Once an order has been shipped, customers may receive a shipping confirmation email that includes tracking information, depending on the carrier used. Tracking updates are provided by the shipping carrier and may take time to appear in the system.

Customers are encouraged to monitor tracking information regularly. If tracking updates appear delayed or unclear, customers may contact us for assistance, and we will provide guidance based on the information available.

Delays, Lost, or Undelivered Packages

While we make every effort to ensure orders are shipped promptly, delivery delays can occur due to factors such as carrier disruptions, weather conditions, customs processing, or peak shipping periods. Carryline is not responsible for delays caused by shipping carriers, but we will assist customers by reviewing the order status and providing available information.

If a package is confirmed as lost during transit, customers are encouraged to contact us so we can investigate the matter. Resolution options depend on the specific circumstances and carrier policies.

Delivery Confirmation and Responsibility

Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the customer. Customers are advised to ensure that someone is available to receive the package at the delivery address or that a secure delivery location is provided.

Carryline is not responsible for packages marked as delivered but reported as missing due to theft or unauthorized access after delivery.

Customs and International Shipping Considerations

For international shipments, orders may be subject to customs inspections, duties, taxes, or additional requirements imposed by the destination country. These charges and procedures are determined by local authorities and are the responsibility of the customer.

Customs clearance may cause delays beyond estimated delivery timelines. Carryline does not control customs processing times and cannot guarantee delivery schedules for international orders.

Changes or Updates to Shipping Information

If customers need to update shipping information after placing an order, they should contact us as soon as possible. Changes may be possible only if the order has not yet been processed or shipped. Once an order is shipped, address changes may no longer be possible.

Policy Updates

Carryline may update this Shipping Policy from time to time to reflect changes in shipping practices, carriers, or legal requirements. Updated versions of this policy will be published on our website and will apply to future orders.

Contacting Us About Shipping

If you have any questions or concerns regarding shipping, delivery timelines, or order status, you may contact Carryline for assistance. Our support team will review shipping-related inquiries and provide clear and honest guidance.

Business Details

Business Name: Carryline
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@carryline.shop
Business Address: 5818 Pecan Park, Hitchcock, TX 77563, United States