Effective Date: July 31, 2026

At Carry Line, we are committed to delivering your order safely, efficiently, and in a timely manner. This Shipping Policy explains how we process, prepare, and ship orders placed through carryline.shop, including our shipping timeframes, delivery methods, and general shipping procedures for customers within the United States.

 

SHIPPING COUNTRY

Carry Line currently ships exclusively within the United States.

At this time, we only deliver to verified residential and commercial addresses where our shipping partners provide service. If your address is unavailable during checkout, we are currently unable to process delivery to that location.

 

CURRENCY

All prices displayed on our website, including product prices, shipping charges, and any applicable taxes, are listed in United States Dollars (USD).

If payment is made using another currency, your bank or payment provider may apply exchange rates or currency conversion fees.

 

SHIPPING CHARGES

Shipping costs are automatically calculated during checkout based on several factors, including:

• Delivery destination

• Selected shipping method

• Package size and weight

• Carrier rates

The final shipping cost will be displayed before you complete your purchase. No additional shipping charges will be applied after your order has been confirmed unless changes are requested by the customer.

 

ORDER PROCESSING & DELIVERY TIMEFRAMES

Our fulfillment team works carefully to prepare every order before it is shipped. Each order goes through payment verification, product inspection, secure packaging, and carrier preparation before dispatch.

Please review our standard shipping schedule below:

• Order Cut-Off Time: 5:00 PM (GMT -5:00), Monday to Friday. Orders placed after the daily cut-off time will begin processing on the next business day.

• Order Processing Time: 1–2 Business Days (Monday to Friday). During this stage, payment is verified, inventory is confirmed, and your order is prepared for shipment.

• Handling Time: 1–2 Business Days (Monday to Friday). Once processing is complete, your package is securely packed, labeled, and handed over to the shipping carrier.

• Carrier Transit Time: 5–8 Business Days (Monday to Friday) depending on your delivery location and the shipping service selected.

• Estimated Total Delivery Time: 7–12 Business Days from the date your order is placed.

Business operations, order processing, and carrier collections are conducted only on business days (Monday through Friday) and exclude weekends and public holidays.

 

SHIPPING CARRIERS

To provide dependable delivery service, Carry Line works with trusted shipping partners. Depending on your shipping address, package size, and carrier availability, your order may be shipped through one of the following carriers:

• USPS

• UPS

• FedEx

• DHL

The shipping carrier is selected based on the destination, service availability, and the most suitable delivery option for your order.

 

SHIPMENT TRACKING

Once your order has been dispatched from our fulfillment facility, you will receive a Shipping Confirmation Email containing your shipment details.

If tracking information is available for your shipment, the confirmation email will include your tracking number, allowing you to monitor your package throughout the delivery process.

Please allow 24–48 hours after dispatch for tracking information to become available within the shipping carrier’s tracking system.

 

SHIPPING ADDRESS & CUSTOMER RESPONSIBILITY

To help ensure successful delivery, customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your:

• Full Name

• Shipping Address

• Apartment, Suite, or Unit Number (if applicable)

• City, State, and ZIP Code

• Email Address

• Phone Number

Before Shipment

If you notice an error in your shipping information after placing an order, please contact us immediately at support@carryline.shop. We will make every reasonable effort to update your information before your order has been dispatched.

 

After Shipment

Once an order has been handed over to the shipping carrier, we may no longer be able to modify the shipping address or redirect the package.

Carry Line is not responsible for delivery delays, failed deliveries, returned shipments, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

 

SHIPPING DELAYS & DELIVERY ISSUES

Although we work closely with our shipping partners to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Transportation disruptions

• Carrier operational delays

• High shipping volumes during holidays or peak seasons

• Customs or security inspections (where applicable)

• Natural disasters or other unforeseen events

Delivery estimates are provided for reference only and should not be considered guaranteed delivery dates.

If your shipment is significantly delayed, please contact our customer support team and we will be happy to assist you.

 

Damaged Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us review your request, please include:

• Your order number

• Clear photographs of the item received

• Photos of the product packaging (if applicable)

After reviewing your request, we will provide the appropriate resolution in accordance with our Return & Refund Policy.

 

Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, we recommend that you:

• Check around your delivery location.

• Ask household members or neighbors.

• Contact the shipping carrier for additional information.

If you are still unable to locate your package, please contact our support team and we will assist you in opening a carrier investigation whenever possible.

 

CONTACT US

If you have any questions regarding your shipment, tracking information, estimated delivery times, or your order status, please contact our customer support team.

Business Name: Carry Line

Business Email: support@carryline.shop

Business Hours: Monday to Friday (9:00 AM – 5:00 PM GMT -5:00)

Business Address: 2250 Kalākaua Ave, Suite 305, Honolulu, HI 96815, United States\\