Effective Date: August 1, 2026

 

At Carry Line, we value customer satisfaction and strive to provide a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns and refunds may be accepted for orders placed through carryline.shop.

Please read this policy carefully before submitting a return request.

 

RETURN WINDOW

You may request a return within 30 calendar days from the date your order is marked as Delivered by the shipping carrier.

Return requests submitted after the 30-day return period may not be eligible for approval.

All return requests must be reviewed and authorized by our customer support team before the item is returned.

 

RETURN ELIGIBILITY CRITERIA

To qualify for an approved return, the following conditions must be met:

• The item must be unused and unworn.

• The watch must be returned in its original condition.

• All original packaging, protective materials, manuals, and accessories (if included) must be returned with the item.

• The product must not show signs of misuse, accidental damage, or unauthorized modification.

• The return request must be submitted within the applicable return window.

• Proof of purchase or the original order number must be provided.

Items that do not meet these requirements may not qualify for a return or refund.

 

RETURNS WE DO NOT ACCEPT

Returns may not be accepted under the following circumstances:

• Products that have been worn, used, or damaged by the customer.

• Items with missing original packaging, accessories, or included components.

• Products that have been modified, repaired, or altered by a third party.

• Returns requested after the applicable return period has expired.

• Items returned without prior authorization from Carry Line.

• Products damaged due to improper use, negligence, or accidental damage after delivery.

 HOW TO START A RETURN

If you would like to request a return, please contact our customer support team before sending your item back.

Please email support@carryline.shop and include:

• Your Order Number.

• The reason for your return request.

• Clear photos of the product if it is damaged, defective, or incorrect.

• Any additional information requested by our support team.

Once your request has been reviewed, we will notify you whether your return has been approved and provide detailed return instructions.

Please do not return any item without receiving prior authorization, as unauthorized returns may not be accepted or processed.

 

RETURN SHIPPING LABEL

Once your return request has been approved, Carry Line will provide return instructions based on the reason for your return.

If a prepaid return shipping label is applicable, it will be sent to you by email. You should download the label, print it, securely attach it to your package, and return the item according to the provided instructions.

If a prepaid return label is not applicable, you will be responsible for arranging the return shipment using a reliable shipping service that provides tracking information.

 

CUSTOMER RESPONSIBILITY

Customers are responsible for carefully packaging returned items to help prevent damage during return transit.

We recommend using a trackable shipping service whenever customers arrange their own return shipment.

Carry Line is not responsible for returned packages that are lost, delayed, or damaged while being shipped back when the customer is responsible for arranging the return shipment.

 

RETURN SHIPPING RESPONSIBILITY

The responsibility for return shipping depends on the reason for the return.

 

Change of Mind

If you wish to return an item because you changed your mind, ordered the wrong product, or no longer want the item, you are responsible for all return shipping costs.

The item must still meet all return eligibility requirements outlined in this policy.

 

Damaged or Defective Product

If your order arrives damaged, defective, or becomes unusable due to a manufacturing defect or damage that occurred during transit, please contact us within 48 hours of delivery.

After reviewing your request, Carry Line will provide a prepaid return shipping label when the claim is approved. Please print the label, attach it to the package, and return the item according to the provided instructions.

 

Wrong Item Received

If you receive an item that is different from the one you ordered due to an error on our part, please notify us within 48 hours of delivery.

Once your request has been verified, we will provide a prepaid return shipping label at no additional cost and arrange the appropriate resolution.

 

EXCHANGES

Carry Line does not offer direct product exchanges.

If you would like a different watch, color, or model, please return the eligible item in accordance with this policy and place a new order through carryline.shop.

Any approved refund will be processed according to the terms outlined in this policy.

 

RESTOCKING FEE

Carry Line does not charge any restocking, processing, or administrative fees for approved returns.

Customers are only responsible for return shipping costs when the return is due to a change of mind or any reason not caused by an error on our part.

 

REFUND PROCESS

Once your returned item has been received, our team will inspect it to verify that it meets the return eligibility requirements.

After the inspection has been completed, you will receive an email notifying you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method whenever possible.

 

REFUND PROCESSING TIME

Approved refunds are generally processed within 10 business days after the returned item has been received and successfully inspected.

Depending on your bank, credit card provider, or payment service, additional processing time may be required before the refunded amount appears in your account.

 

LATE OR MISSING REFUNDS

If you have not received your refund after the expected processing period, we recommend that you:

• Check your bank account again.

• Contact your credit card company or payment provider, as refunds may take additional time to appear.

• Contact your financial institution to confirm whether the refund is still being processed.

If you have completed the above steps and still have not received your refund, please contact our customer support team at support@carryline.shop for further assistance.

 

CONTACT INFORMATION

If you have any questions regarding returns, refunds, or this Return & Refund Policy, please contact our customer support team.

Business Name: Carry Line

Business Email: support@carryline.shop

Business Hours: Monday to Friday (9:00 AM – 5:00 PM GMT -5:00)

Business Address: 2250 Kalākaua Ave, Suite 305, Honolulu, HI 96815, United States